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Faq

1. My Account

Do I need to have an account to shop with you?

No, you are not required to have an account in order to shop with us. You may also choose to check out as a guest if you do not wish to create an account with us yet. However, we do recommend our customers to have an account as this will facilitate subsequent orders. If you do not have an account yet, click here to create one now.

How do I create an account?

Creating an account with us is simple. Simply click on “Register” at the top right hand corner, fill in your details and you’re officially a member of bysi.com!

How do I reset/change my password?

Resetting of password

Click on “Sign In” at the top right hand corner followed by “Forgot Your Password?”. After entering your e-mail address, you will receive an e-mail with a link to reset your password.

Changing of password

Log in to your account and click on “Change Password” on your “Account Information” page. Enter your current password followed by your new password to change it for future logins.

Why should I have an account when I can just check out as a guest?

Although we have provided our customers the option of checking out as a guest, we strongly recommend creating an account to ease subsequent orders.

As an account holder, you will be able to check out faster as your address can be saved in your “Address Book”. Checking of your order status and history can also be done effortlessly via “My Orders”. The items added to our Wishlist will also be saved until you’ve decided to add them to “My Cart”. Ultimately, you will be entitled to 5% off your first purchase and receive our latest promotions and new arrivals via e-mail when you sign up for our newsletter!

2. Shopping

How do I place an order?

Browse through our products from the range of categories provided and select the colour and size of your choice. You may proceed to add the items to your shopping cart and check out as a guest or sign in to check out. Key in all the details required and select your mode of payment. Lastly, review your order to confirm and make your payment. After your payment has been confirmed, you will receive an email that affirms your order.

Do you have a size guide?

Yes, we do have a size guide. You may check it out here.

What do my order statuses mean?

Pending- We’ve received your order, but payment has yet to be verified. Processing- Your order has been successfully placed and we are currently packing the items of your order to prepare it for shipment. Completed- Your order has been shipped out. Cancelled- Your order has been cancelled due to unforeseen circumstances. We are currently processing your refund. Closed- The amount has been refunded to your account. Do allow 3-5 working days for it to reflect in your bank statement.

Will sold out items be back in stock?

Whether or not a sold out item will be back in stock depends on the popularity and demand of the item. We apologize that we currently do not have a feature that allows customers to join a waiting list for their favourite item. We are working on that at the moment and hope to satisfy our customers to the fullest.

3. Shipping and Delivery

Do you provide international shipping?

CountriesShipment TypeEstimated Delivery Time (working days)
EXCLUSIVE OF ORDER PROCESSING TIME
Rate per OrderRate per Order
(For orders > SGD150)
Singapore Express Courier (Tracking ID provided) 2 - 4 days FREE FOR UNLIMITED ITEMS AND AMOUNT SPENT
Malaysia & Brunei Singpost Registered Mail (Tracking ID provided) 3 -7 days $7 flat $3.50
Countries in Asia & the Pacific (except Australia, Japan & New Zealand) Singpost Registered Mail (Tracking ID provided) 5 - 20 days $15 flat
Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East. Singpost Registered Mail (Tracking ID provided) 7 - 20 days $25 flat

Any customs or import duties that are charged once the order reaches its destination country must be paid by the recipient of the order. We do not have any control over these charges and cannot predict how much they may be. Please note that all international delivery times are subjected to customs clearance.

  • All delivery time excludes payment verification and shipment preparation process.
  • All local deliveries are handled by Roadbull, while international deliveries are handled by Singpost only.
  • bYSI® Online Store will not be held responsible for any lost-in-mail occurrences once it has been passed to our logistic partners.

Can I change my shipping option after submitting my order?

Unfortunately, you will not be allowed to make any amendments to your shipping option after your order has already been submitted.

How do I qualify for free shipping?

Only Singapore orders will be qualified for free Express Courier, with no minimum spending and unlimited items. Although we do not provide free shipping for our international orders, we try our best to provide the most affordable rates to our customers.

How do I track my parcel?

After your order has been shipped out, an e-mail with your parcel’s tracking ID will be sent to you. Thereafter, you may check the status of your parcel by visiting the link provided.

Can I self-collect my order?

No, we do not provide self-collection service at the moment.

How long is the order processing time?

Orders are usually processed within 1 – 3 working days, while delivery time would depend on the shipping address provided by you.

I have not received my parcel. Who do I contact?

In the event that you did not receive your parcel within the estimated delivery time frame, please contact us at customer@bysi.com and we will check the status of your parcel for you.

4. Returns and Exchanges

Can I request for a return/exchange?

Eligibility for return/exchange orders:

  • We only accept return/exchange if:
    • Item(s) received is/are defective
    • Item(s) received is/are incorrect
  • On-sale/promotional items or orders made with the use of a coupon code are not exchangeable and refundable
  • Orders made with bYSI reward points cannot be returned or exchanged

If you are eligible for return/exchange, you may mail your items back to us within 7 working days from the date of receipt (14 working days for international customers), provided that the garment has not been worn, washed or damaged. To do this, kindly send us an email to customer@bysi.com with your order number and product item which you would wish to exchange. You should wait for our reply before sending the garment(s) to the following address:

Attn: bYSI Online Store
bYSI International Pte Ltd
Block 60, #01-01
Ubi Crescent Singapore 408569

As we only provide ONE chance of exchange for every order, we highly recommend sending the package via registered mail as we would not be responsible for any lost mail sent back through non-traceable mailing options.

Please contact us BEFORE mailing the items out as we would need to check if the item that you wish to exchange for is available. bYSI® Online Store will not process your exchange if you did not notify us in advance.

bYSI® Online Store will only accept exchanges for the same item of different size/color, or another item at the same value. Please be aware that returned items must be in the same condition with the price tags in which you’ve received them and MUST be in excellent condition (unworn, unwashed and unaltered). Upon receiving your package, we will inspect the condition of the items before proceeding to do exchange/refund. In such cases, the delivery or return expenses will not be reimbursed. Do note that bYSI® Online Store does not accept returns sent carriage due to cash on delivery. Customers who wish to exchange their online purchases or process their refund at our retail outlets will not be entertained as purchases made via our online store can only be returned online.

The item that I’ve received has a defect, what should I do?

We would always check each and every item for defects before we dispatch the items. However, in the event that a defect is found, do take a photo of the defect on the item and e-mail us at customer@bysi.com. After verification, you may proceed to mail the item back to us within 7 working days.

I received the wrong item, what should I do?

Do drop an e-mail to customer@bysi.com with a photo proof and provide us your order number. After verification, you may proceed to mail the item back to us within 7 working days.

5. Payment

What forms of payment can I use?

We accept credit/debit payments from Mastercard and Visa. For other credit/debit cards, we will also be able to accept them via Paypal.

What currencies do you accept?

All prices on www.bysi.com are displayed in Singapore dollars by default. However, if you would wish to browse through www.bysi.com in your local currency, you may also do so by switching to your preferred currency on the top right corner of the page. As for order payment, your bank will be responsible for determining the exchange rate if they operate in a difference currency. This means that they will use their own nominal rate to convert our price in Singapore dollars to your local currency. You will then be charged in your own currency.

Please also be aware that your bank’s exchange rate may differ. Your bank may also charge you a handling fee, so if you are unsure of any extra charges please contact your respective banks first.

What should I do if my payment was declined?

Do try again and double confirm that all information keyed in is correct. If this does not help, you may choose to contact your issuing bank, or try an alternative payment mode. If you require further assistance, please contact us at customer@bysi.com.

6. General enquiries

How often is the website updated with new designs?

New designs are updated on our website 2 times a week. However, we regret to inform you that we are not able to provide a fixed day of the week that the new designs will be up.

I need to make a complaint, how can I do it?

If you have a complaint about bYSI, please contact our Customer Care team here: via email customer@bysi.com , or, post to 60 Ubi Crescent #01-01, Singapore 408569.

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